Not everything is meant to be discoverd. Hidden in the mountains of southern Portugal lies Pipeiros. A small palácio with four exceptional suites. Known only to a select few. Access is by invitation only.
At Monte dos Pipeiros, we highly value your satisfaction and aim to make your experience with us as enjoyable as possible. However, we understand that there may be moments when you are not entirely satisfied with our services. In such cases, we are ready to listen to you and take action to resolve any issues.
Your voice is our drive. We place great importance on your feedback as it enables us to enhance our service and exceed your expectations. We strive to handle your complaint as promptly and thoroughly as possible, with respect for your privacy and satisfaction as our ultimate goal.
If you have a complaint regarding our services, we kindly ask you to first get in touch with us. This can be done through various means:
Phone: call Pipeiros at +351 289 014 561.
Email: send an email to info@pipeiros.com.
In Person: visit your host at our location.
When contacting us, please describe the nature of your complaint in as much detail as possible. Include relevant details such as the date, time, location, and any involved staff or details about your stay.
We aim to utilize complaints as learning opportunities and continually improve our services. Your feedback is invaluable in achieving this goal.